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Cancellation Policy

At Sassy Minx, we want to provide our clients with the best possible experience when they visit our salon. We strive to create a welcoming and luxurious environment where our clients can relax and enjoy a pampering experience. 

In order to maintain the high standards of service we offer, we have certain policies in place. One of these policies is our cancellation policy. We understand that sometimes things come up and our clients may need to cancel their appointment. However, late cancellations and no-shows can have a significant impact on our business and our team’s time.

Therefore, we have recently made a change to our cancellation policy. Previously, we required 24 hours’ notice for any cancellations or changes to appointments.

 

However, we have now updated our policy, and any cancellation or rescheduled appointments within 5 hours will incur a late cancellation fee of $30.

We also want to remind our clients that a no-show will result in 100% upfront payment required for future appointments. We understand that this may seem strict, but it is necessary for us to manage our time effectively and provide the best possible service to all of our clients.

We want to thank our clients for their understanding and cooperation in adhering to our policies. By doing so, we can ensure that we are able to continue providing the exceptional service that our clients have come to expect from Sassy Minx.

No Show Policy

As a courtesy you will be sent an email and sms reminder 48 hours prior to your appointment. Failure to confirm, reschedule or cancel your appointment will result in 100% of the service total being charged to your card on file. 

We understand that life happens, and in some circumstances this charge may be waived at our discretion.

Refund Policy

During your appointment you will be asked several times if you are happy with the service provided. If you are unhappy we urge you to please let us know so we can resolve the issue for you. If you choose to say yes and then change your mind later we will happily book you in to address the issue for you. Under no circumstances will we refund you for services rendered. 

Late Arrival Policy

We want you to fully enjoy your time with us, so please arrive promptly for your service. Treatments at Sassy Minx are designed to deliver the most benefit within the time allotted. As a courtesy to our other guests, we’re unable to extend service times or issue refunds for late arrivals. While we make every effort to accommodate late arrivals, if you are more than fifteen minutes late, your service may have to be rescheduled and our cancellation fee will apply.

No Children Policy

We love children-some of us even have a few of our own!

At Sassy Minx we strive to maintain a relaxing atmosphere, and provide you with a retreat from your hectic life. Children have the potential to compromise that atmosphere, so for the comfort and relaxation of all clients, children are ONLY PERMITTED as clients.

We ask that you make childcare arrangements prior to visiting, especially if your child is sick.

If you arrive with children we will be required to reschedule your appointment and our cancellation policy will need to be enforced.

Right To Refuse Service Policy

For your safety, comfort, and satisfaction, Sassy Minx reserves the right to refuse service at our discretion when necessary. More than anything, we want to ensure you have a great experience at our salon and leave happy with the work we do. Please trust the judgement of our trained professionals.

Duty To Inform Policy

Your full disclosure during all pre-service consultations is mandatory. Sassy Minx will not assume responsibility for any adverse reactions suffered when a guest has failed to inform us of contraindicating conditions.

Scope Of Practice Policy

In Queensland, state law prohibits salon professionals from diagnosing or treating clients with hair/skin/nail abnormalities of any kind. Should your professional determine that you are ineligible for service, we will happily refer you to an appropriate physician. When your condition has been resolved, you are more than welcome to return.